Returns and Refund Policy

Last updated: 15/02/2026

Returns

We accept returns within 14 days of delivery.

Items must be:

• Unused

• In original condition

• In original packaging

Non-Returnable Items

For hygiene reasons, earrings may not be returnable unless faulty or damaged.

(You can adjust this depending on your policy.)

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery.

We will offer:

• Replacement
  or

• Refund

Refunds

Refunds will be issued to the original payment method after the item is returned and inspected.

Shipping costs may be non-refundable.

Return Shipping

Customers are responsible for return shipping unless the item is faulty.

Contact

To request a return, contact:

Email: info@shirleyzee.com
Website: www.shirleyzee.com